Resolving conflicts at work : eight strategies for everyone on the job / Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis.
By: Cloke, Ken
.
Contributor(s): Goldsmith, Joan.
Material type: 
BookPublisher: San Francisco, CA : Jossey-Bass, c2005Edition: Rev. ed.Description: xxxix, 340 p. ; 23 cm.ISBN: 0787980242 (pbk. : alk. paper).Subject(s): Conflict management | Interpersonal relations | Personnel management -- Psychological aspects | Psychology, IndustrialOnline resources: Table of contents only | Contributor biographical information | Publisher description | Item type | Current location | Collection | Call number | Status | Notes | Date due | Item holds |
|---|---|---|---|---|---|---|---|
General Circulation Books
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Non-fiction | HD42 .C56 2005 (Browse shelf) | Available | EG |
Includes index.
Understand the culture and context of conflict -- Listen actively, empathetically, and responsively -- Acknowledge and integrate emotions to solve problems -- Search beneath the surface for hidden meaning -- Separate what matters from what's in the way -- Stop rewarding and learn from difficult behaviors -- Solve problems creatively, plan strategically, and, negotiate collaboratively -- explore resistance, mediate, and design systems for prevention and resolution.
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