Cloke, Ken, 1941-
Resolving conflicts at work : eight strategies for everyone on the job / Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis. - Rev. ed. - San Francisco, CA : Jossey-Bass, c2005. - xxxix, 340 p. ; 23 cm.
Includes index.
Understand the culture and context of conflict -- Listen actively, empathetically, and responsively -- Acknowledge and integrate emotions to solve problems -- Search beneath the surface for hidden meaning -- Separate what matters from what's in the way -- Stop rewarding and learn from difficult behaviors -- Solve problems creatively, plan strategically, and, negotiate collaboratively -- explore resistance, mediate, and design systems for prevention and resolution.
0787980242 (pbk. : alk. paper)
2005007391
Conflict management.
Interpersonal relations.
Personnel management--Psychological aspects.
Psychology, Industrial.
HD42 / .C56 2005
Resolving conflicts at work : eight strategies for everyone on the job / Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis. - Rev. ed. - San Francisco, CA : Jossey-Bass, c2005. - xxxix, 340 p. ; 23 cm.
Includes index.
Understand the culture and context of conflict -- Listen actively, empathetically, and responsively -- Acknowledge and integrate emotions to solve problems -- Search beneath the surface for hidden meaning -- Separate what matters from what's in the way -- Stop rewarding and learn from difficult behaviors -- Solve problems creatively, plan strategically, and, negotiate collaboratively -- explore resistance, mediate, and design systems for prevention and resolution.
0787980242 (pbk. : alk. paper)
2005007391
Conflict management.
Interpersonal relations.
Personnel management--Psychological aspects.
Psychology, Industrial.
HD42 / .C56 2005