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Effective IT Service Management [electronic resource] : To ITIL and Beyond! / by Rob Addy.

By: Addy, Rob.
Contributor(s): SpringerLink (Online service).
Material type: materialTypeLabelBookPublisher: Berlin, Heidelberg : Springer Berlin Heidelberg, 2007Description: digital.ISBN: 9783540731986.Subject(s): Computer science | Software engineering | Information Systems | Technology | Management information systems | Computer Science | Management of Computing and Information Systems | Technology Management | Software Engineering | Business Information SystemsDDC classification: 005.74 Online resources: Click here to access online In: Springer eBooks
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