Service Productivity Management [electronic resource] : Improving Service Performance using Data Envelopment Analysis (DEA) / by H. David Sherman, Joe Zhu.
By: Sherman, H. David.
Contributor(s): Zhu, Joe | SpringerLink (Online service).
Material type:
BookPublisher: Boston, MA : Springer US, 2006Description: digital.ISBN: 9780387332314.Subject(s): Economics | Industrial engineering | Engineering economy | Econometrics | Economics/Management Science | Operations Research/Decision Theory | Management | Econometrics | Engineering Economics, Organization, Logistics, Marketing | Industrial and Production Engineering | Business/Management Science, generalDDC classification: 658.40301 Online resources: Click here to access online
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