Sherman, H. David.
Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA) / [electronic resource] : by H. David Sherman, Joe Zhu. - Boston, MA : Springer US, 2006. - digital.
9780387332314
10.1007/0-387-33231-6 doi
Economics.
Industrial engineering.
Engineering economy.
Econometrics.
Economics/Management Science.
Operations Research/Decision Theory.
Management.
Econometrics.
Engineering Economics, Organization, Logistics, Marketing.
Industrial and Production Engineering.
Business/Management Science, general.
HD30.23
658.40301
Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA) / [electronic resource] : by H. David Sherman, Joe Zhu. - Boston, MA : Springer US, 2006. - digital.
9780387332314
10.1007/0-387-33231-6 doi
Economics.
Industrial engineering.
Engineering economy.
Econometrics.
Economics/Management Science.
Operations Research/Decision Theory.
Management.
Econometrics.
Engineering Economics, Organization, Logistics, Marketing.
Industrial and Production Engineering.
Business/Management Science, general.
HD30.23
658.40301