Customer service : a practical approach / Elaine K. Harris.
By: Harris, Elaine K
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Material type: 
BookPublisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007Edition: 4th ed.Description: xvii, 169 p. : ill. ; 26 cm.ISBN: 0131989375 (alk. paper).Subject(s): Customer servicesDDC classification: 658.8/12 Online resources: Table of contents only
| Item type | Current location | Collection | Call number | Status | Notes | Date due | Item holds |
|---|---|---|---|---|---|---|---|
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General Stacks | Non-fiction | HF5415.5.h2897 2006 (Browse shelf) | Available | WK |
Total holds: 0
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| HF5415.32.H69 2004 Consumer behavior / | HF5415.32.R64 1978 Business analysis for marketing managers: | HF5415.5 .G67 2000 Monitoring, measuring, and managing customer service / | HF5415.5.h2897 2006 Customer service : | HF5415 .5 .K56 2003 Customer relationship management: | HF5417 .B76 1964 Product analysis pricing; | HF5429.B716 1990 Basic retailing / |
Includes index.
Includes bibliographical references and index.
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