Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton.
By: Ford, Robert C. (Robert Clayton)
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Contributor(s): Heaton, Cherrill P.
Material type: 
BookPublisher: Albany, NY : Delmar/Thomson Learning, c2000Description: xxiv, 432 p. : ill. ; 24 cm.ISBN: 0766814157.Subject(s): Hospitality industry -- Customer servicesDDC classification: Online resources: Table of contents only | Contributor biographical information | Publisher description
| Item type | Current location | Call number | Status | Notes | Date due | Item holds |
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General Circulation Books
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TX911.3 .F67 2000 (Browse shelf) | Available | BKO |
Total holds: 0
Browsing Technical University of Kenya Library Shelves Close shelf browser
| TX911.3.D38 2012 Food and beverage management: | TX911.3.D38 2012 Food and beverage management: | TX911.3.E84 1992 Ethics in hospitality management : | TX911.3 .F67 2000 Managing the guest experience in hospitality / | TX911.3.H67 2014 Hospitality and tourism marketing / | TX911.3 .K36 2001 SERVICE QUALITY MANAGEMENT | TX911.3 .K36 2007 Service Management |
Includes bibliographical references and index.
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