Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton.
By: Ford, Robert C. (Robert Clayton)
.
Contributor(s): Heaton, Cherrill P.
Material type: 
BookPublisher: Albany, NY : Delmar/Thomson Learning, c2000Description: xxiv, 432 p. : ill. ; 24 cm.ISBN: 0766814157.Subject(s): Hospitality industry -- Customer servicesDDC classification: Online resources: Table of contents only | Contributor biographical information | Publisher description
| Item type | Current location | Call number | Status | Notes | Date due | Item holds |
|---|---|---|---|---|---|---|
General Circulation Books
|
TX911.3 .F67 2000 (Browse shelf) | Available | BKO |
Total holds: 0
Includes bibliographical references and index.
There are no comments for this item.