What to say to a porcupine : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher.
By: Gallagher, Richard S
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Material type: 
BookPublisher: New York : American Management Association, c2008Description: xiv, 111 p. : ill. ; 20 cm.ISBN: 9780814410554; 0814410553.Subject(s): Customer services -- Humor | Customer services -- Management -- Humor | Customer relations -- HumorDDC classification: 658.8/12 Online resources: Table of contents only
| Item type | Current location | Call number | Status | Notes | Date due | Item holds |
|---|---|---|---|---|---|---|
General Circulation Books
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HF5415.5 .G35 2008 (Browse shelf) | Available | S.O - OLD LIB |
Total holds: 0
Browsing Technical University of Kenya Library Shelves Close shelf browser
| HF5415.33. S65 2013 Consumer behaviour : | HF5415.5 .C87 2017 Customer relationship management : | HF5415.5 .C87 2017 Customer relationship management : | HF5415.5 .G35 2008 What to say to a porcupine : | HF5415.5 .G67 2000 Monitoring, measuring, and managing customer service / | HF5415.5.h2897 2006 Customer service : | HF5415 .5 .K56 2003 Customer relationship management: |
Includes index.
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