Gallagher, Richard S.
What to say to a porcupine : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher. - New York : American Management Association, c2008. - xiv, 111 p. : ill. ; 20 cm.
Includes index.
9780814410554 0814410553
2008008103
Customer services--Humor.
Customer services--Management--Humor.
Customer relations--Humor.
HF5415.5 / .G353 2008
658.8/12
What to say to a porcupine : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher. - New York : American Management Association, c2008. - xiv, 111 p. : ill. ; 20 cm.
Includes index.
9780814410554 0814410553
2008008103
Customer services--Humor.
Customer services--Management--Humor.
Customer relations--Humor.
HF5415.5 / .G353 2008
658.8/12