Customer service : building successful skills for the twenty-first century / Robert W. Lucas.
By: Lucas, Robert W
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Material type: 
BookPublisher: Boston : McGraw-Hill, c2005Edition: 3rd ed.Description: xvi, 416 p. : ill. (some col.), col. maps ; 26 cm.ISBN: 0072938056 (pbk. : alk. paper).Subject(s): Customer servicesDDC classification: Online resources: Publisher description | Contributor biographical information | Table of contents
| Item type | Current location | Call number | Status | Notes | Date due | Item holds |
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General Circulation Books
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HF5415.5 .L83 2005 (Browse shelf) | Available | BKO |
Total holds: 0
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| HF5415.33.S65 2011 Consumer behaviour : | HF5415.33.S65 2011 Consumer behaviour : | HF5415.33. S65 2013 Consumer behaviour : | HF5415.5 .L83 2005 Customer service : | HF5415.5 .S595 2011 Working with Microsoft Dynamics CRM 2011 | HF5415.5.S76 2002 Customer relationship management / | HF5415.5 .Z54 2007 Customer Friendly/The Organizational Architecture of Service |
Includes bibliographical references (p. 406-408) and index.
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