Lucas, Robert W.
Customer service : building successful skills for the twenty-first century / Robert W. Lucas. - 3rd ed. - Boston : McGraw-Hill, c2005. - xvi, 416 p. : ill. (some col.), col. maps ; 26 cm.
Includes bibliographical references (p. 406-408) and index.
0072938056 (pbk. : alk. paper)
2004044880
Customer services.
HF5415.5 / .L83 2005
Customer service : building successful skills for the twenty-first century / Robert W. Lucas. - 3rd ed. - Boston : McGraw-Hill, c2005. - xvi, 416 p. : ill. (some col.), col. maps ; 26 cm.
Includes bibliographical references (p. 406-408) and index.
0072938056 (pbk. : alk. paper)
2004044880
Customer services.
HF5415.5 / .L83 2005