Includes bibliographical references (p. 275) and index.

Machine generated contents note: PART ONE -- GETTING READY --1. CLARIFY YOUR ROLE3 -- How, exactly, do you add value as a group leader? --2. CONFIRM YOUR MANDATE 11 -- Is there an explicit agreement about your rights -- and responsibilities? --3. BUILD RELATIONSHIPS-ONE AT A TIME27 -- What are the key skills you must have? --4. DARE TO BE INSPIRING45 -- Do you know how to inspire people? PART TWO -- COACHING THE INDIVIDUAL --5. WIN PERMISSION TO COACH 59 -- How do you get people to accept your guidance? --6. LISTEN TO BUILD RAPPORT 75 -- Do people think you are a good listener? --7. DEAL DIFFERENTLY WITH DIFFERENT PEOPLE83 -- How can you understand and respond to people's differences? --8. HELP UNDERPERFORMERS105 -- How can you be useful to those who need assistance? -- 9. TACKLE THE PRIMA DONNAS 113 -- How do you deal with difficult people? --10. BUILD SUPPORT FOR CHANGE 121 -- How do you get people to buy into the need for change? --PART THREE -- COACHING THE TEAM --11. CLARIFY GROUP GOALS131 -- Does your group have specific, clearly articulated, shared objectives? --12. DEVELOP YOUR GROUP'S RULES OF MEMBERSHIP 137 -- What do members of your group owe to each other? --13. BUILD TEAM TRUST 151 -- What gets group members to trust each other? --14. THROW DOWN A CHALLENGE 165 -- Has your group selected an exciting challenge? --15. ENERGIZE YOUR MEETINGS 175 -- What are good meeting disciplines? --16. GIVE RECOGNITION 193 -- How do you acknowledge accomplishments? --17. RESOLVE INTERPERSONAL CONFLICTS 201 -- What do you do when team members fall out? --18. DEAL WITH YOUR CRISES207 -- How do you respond to dramatic events? PART FOUR -- BUILDING FOR THE FUTURE --19. NURTUREYOUR JUNIORS 221 -- How do you deal with your junior staff? --20. INTEGRATE NEW PEOPLE 231 -- How do you ensure the success of new hires? --21. CONTROL YOUR GROUP'S SIZE 237 -- How do you respond to the problems of size? -- 22. MEASURE GROUP RESULTS241 -- How do you measure your group's success? --23. WHY BOTHER? 259 -- Why would you want to do all this?.