Performance Measurement with the Balanced Scorecard [electronic resource] : A Practical Approach to Implementation within SMEs / by Stefano Biazzo, Patrizia Garengo.
By: Biazzo, Stefano [author.].
Contributor(s): Garengo, Patrizia [author.] | SpringerLink (Online service).
Material type:
BookSeries: SpringerBriefs in Business: 6Publisher: Berlin, Heidelberg : Springer Berlin Heidelberg, 2012Description: X, 133p. 59 illus. online resource.Content type: text Media type: computer Carrier type: online resourceISBN: 9783642247613.Subject(s): Economics | Auditing | Economics/Management Science | Human Resource Management | Accounting/Auditing | Business Strategy/LeadershipDDC classification: 658.3 Online resources: Click here to access online
In:
Springer eBooksSummary: Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a “management dashboard” to serve as a navigational aid. A dashboard to show – with as few distortions as possible – the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.
Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a “management dashboard” to serve as a navigational aid. A dashboard to show – with as few distortions as possible – the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.
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