ITIL® 2011 At a Glance [electronic resource] / by John O. Long.
By: Long, John O [author.].
Contributor(s): SpringerLink (Online service).
Material type:
BookSeries: SpringerBriefs in Computer Science: Publisher: New York, NY : Springer New York : Imprint: Springer, 2012Description: VIII, 95 p. 74 illus. online resource.Content type: text Media type: computer Carrier type: online resourceISBN: 9781461438977.Subject(s): Computer science | Information Systems | Industrial management | Computer Science | Models and Principles | Management of Computing and Information Systems | Innovation/Technology Management | Management/Business for ProfessionalsDDC classification: 005.743 Online resources: Click here to access online
Contents:
In:
Springer eBooksSummary: none
Introduction -- List of ITIL Processes -- Service Strategy -- Service Design -- Service Transition -- Service Operation -- Continual Service Improvement.
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Introduction -- List of ITIL Processes -- Service Strategy -- Service Design -- Service Transition -- Service Operation -- Continual Service Improvement.
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