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Hayes, Jenny.

Managing customer service / Jenny Hayes and Frances Dredge. - Aldershot, Hampshire, England : Gower, c1998. - xii, 169 p. ; 24 cm.

ISBN: 0566080052

LCCN: 97077606

Subjects--Topical Terms:
Customer services.

LC Class. No.: HF5415.5 / .H387 1998

Dewey Class. No.: 658.8/12

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