000 03352nam a22005175i 4500
001 978-94-007-5571-0
003 DE-He213
005 20140220082938.0
007 cr nn 008mamaa
008 121026s2013 ne | s |||| 0|eng d
020 _a9789400755710
_9978-94-007-5571-0
024 7 _a10.1007/978-94-007-5571-0
_2doi
050 4 _aHF5548.7-5548.85
072 7 _aJMJ
_2bicssc
072 7 _aPSY021000
_2bisacsh
082 0 4 _a158.7
_223
100 1 _aLeiter, Michael.
_eauthor.
245 1 0 _aAnalyzing and Theorizing the Dynamics of the Workplace Incivility Crisis
_h[electronic resource] /
_cby Michael Leiter.
264 1 _aDordrecht :
_bSpringer Netherlands :
_bImprint: Springer,
_c2013.
300 _aVII, 87 p. 5 illus.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aSpringerBriefs in Psychology,
_x2192-8363 ;
_v8
505 0 _aChapter 1: The Current Crisis -- Chapter 2: Forms of Workplace Mistreatment -- Chapter 3: Causes and Consequences of Workplace Mistreatment -- Chapter 4: Taking Action to Address Workplace Incivility -- Chapter 5: Civility, Respect, and Engagement (CREW) in the Workplace at the Veterans Health Administration -- Chapter 6: The Impact of CREW -- Chapter 7: Conclusion  .
520 _aContemporary worklife builds upon a foundation for teamwork among skilled and dedicated people. Despite the utility of supportive working relationships and despite extensive consulting activity on leadership and team building, employees complain extensively about mistreatment by their bosses and colleagues. Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis presents a theoretic framework for considering the fundamental issues of group dynamics and individual psychology that lie behind this ongoing workplace incivility crisis. It contextualizes the need for belonging as a motivation that shapes expressed social behaviour and intensifies received social behaviour. Looking at cognitive elements as well as rudeness rationales that pertain to workplace incivility and its justification, this work maps social constructs, including the role of team leadership, that lead to setting implicit social norms. In addition to formulating a theoretical framework, Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis considers methods to address the dynamics that perpetuate incivility at work and actively points at setting an action agenda to evaluate their impact
650 0 _aPhilosophy (General).
650 0 _aQuality of Life.
650 0 _aQuality of Life
_xResearch.
650 0 _aConsciousness.
650 1 4 _aPsychology.
650 2 4 _aIndustrial and Organisational Psychology.
650 2 4 _aBusiness Strategy/Leadership.
650 2 4 _aQuality of Life Research.
650 2 4 _aPersonality and Social Psychology.
650 2 4 _aCognitive Psychology.
650 2 4 _aHuman Resource Management.
710 2 _aSpringerLink (Online service)
773 0 _tSpringer eBooks
776 0 8 _iPrinted edition:
_z9789400755703
830 0 _aSpringerBriefs in Psychology,
_x2192-8363 ;
_v8
856 4 0 _uhttp://dx.doi.org/10.1007/978-94-007-5571-0
912 _aZDB-2-BHS
999 _c99656
_d99656