000			01332nam a22004095i 4500
001			978-3-540-73198-6
003			DE-He213
005			20130515021638.0
007			cr nn 008mamaa
008			100301s2007 gw | s |||| 0|eng d
020			_a9783540731986 _9978-3-540-73198-6
024	7		_a10.1007/978-3-540-73198-6 _2doi
050		4	_aQA76.9.M3
072		7	_aUYZM _2bicssc
072		7	_aBUS083000 _2bisacsh
082	0	4	_a005.74 _223
100	1		_aAddy, Rob.
245	1	0	_aEffective IT Service Management _h[electronic resource] : _bTo ITIL and Beyond! / _cby Rob Addy.
260			_aBerlin, Heidelberg : _bSpringer Berlin Heidelberg, _c2007.
300			_bdigital.
650		0	_aComputer science.
650		0	_aSoftware engineering.
650		0	_aInformation Systems.
650		0	_aTechnology.
650		0	_aManagement information systems.
650	1	4	_aComputer Science.
650	2	4	_aManagement of Computing and Information Systems.
650	2	4	_aTechnology Management.
650	2	4	_aSoftware Engineering.
650	2	4	_aBusiness Information Systems.
710	2		_aSpringerLink (Online service)
773	0		_tSpringer eBooks
776	0	8	_iPrinted edition: _z9783540731979
856	4	0	_uhttp://dx.doi.org/10.1007/978-3-540-73198-6
912			_aZDB-2-SCS
999			_c79336 _d79336