000			02038nam a22005655i 4500
001			978-1-4302-2548-5
003			DE-He213
005			20130515020957.0
007			cr nn 008mamaa
008			100904s2010 xxu| s |||| 0|eng d
020			_a9781430225485 _9978-1-4302-2548-5
024	7		_a10.1007/978-1-4302-2548-5 _2doi
050		4	_aQA76.6-76.66
072		7	_aUM _2bicssc
072		7	_aCOM051000 _2bisacsh
082	0	4	_a005.11 _223
100	1		_aSanchez, Andres R.
245	1	0	_aTechnical Support Essentials _h[electronic resource] : _bAdvice You Can Use to Succeed in Technical Support / _cby Andres R. Sanchez ; edited by Jeffrey Pepper, Clay Andres, Steve Anglin, Mark Beckner, Ewan Buckingham, Gary Cornell, Jonathan Gennick, Jonathan Hassell, Michelle Lowman, Matthew Moodie, Duncan Parkes, Jeffrey Pepper, Frank Pohlmann, Douglas Pundick, Ben Renow-Clarke, Dominic Shakeshaft, Matt Wade, Tom Welsh, Jim Markham, Katie Stence.
260			_aBerkeley, CA : _bApress, _c2010.
300			_bdigital.
650		0	_aComputer science.
650	1	4	_aComputer Science.
650	2	4	_aProgramming Techniques.
700	1		_aPepper, Jeffrey.
700	1		_aAndres, Clay.
700	1		_aAnglin, Steve.
700	1		_aBeckner, Mark.
700	1		_aBuckingham, Ewan.
700	1		_aCornell, Gary.
700	1		_aGennick, Jonathan.
700	1		_aHassell, Jonathan.
700	1		_aLowman, Michelle.
700	1		_aMoodie, Matthew.
700	1		_aParkes, Duncan.
700	1		_aPepper, Jeffrey.
700	1		_aPohlmann, Frank.
700	1		_aPundick, Douglas.
700	1		_aRenow-Clarke, Ben.
700	1		_aShakeshaft, Dominic.
700	1		_aWade, Matt.
700	1		_aWelsh, Tom.
700	1		_aMarkham, Jim.
700	1		_aStence, Katie.
710	2		_aSpringerLink (Online service)
773	0		_tSpringer eBooks
776	0	8	_iPrinted edition: _z9781430225478
856	4	0	_uhttp://dx.doi.org/10.1007/978-1-4302-2548-5
912			_aZDB-2-CWD
999			_c72190 _d72190