| 000 | 01143cam a22003014a 4500 | ||
|---|---|---|---|
| 001 | 14146320 | ||
| 005 | 20140520074950.0 | ||
| 008 | 051019s2007 njua 001 0 eng | ||
| 010 | _a 2005030573 | ||
| 020 | _a0131989375 (alk. paper) | ||
| 035 | _a(OCoLC)ocm62127931 | ||
| 040 |
_aDLC _cDLC _dYDX _dBAKER _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.H2897 2007 |
| 082 | 0 | 0 |
_a658.8/12 _222 |
| 100 | 1 |
_aHarris, Elaine K. _924006 |
|
| 245 | 1 | 0 |
_aCustomer service : _ba practical approach / _cElaine K. Harris. |
| 250 | _a4th ed. | ||
| 260 |
_aUpper Saddle River, N.J. : _bPearson Prentice Hall, _cc2007. |
||
| 300 |
_axvii, 169 p. : _bill. ; _c26 cm. |
||
| 500 | _aIncludes index. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer services. _923552 |
|
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip062/2005030573.html |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBK _hHF5415.5H289 2007 |
||
| 999 |
_c40693 _d40693 |
||