| 000 | 00899cam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | 3546770 | ||
| 005 | 20130515015131.0 | ||
| 008 | 971215s1997 enk 000 0 eng | ||
| 010 | _a 97077606 | ||
| 020 | _a0566080052 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.H387 1998 |
| 082 | 0 | 0 |
_a658.8/12 _221 |
| 100 | 1 |
_aHayes, Jenny. _923551 |
|
| 245 | 1 | 0 |
_aManaging customer service / _cJenny Hayes and Frances Dredge. |
| 260 |
_aAldershot, Hampshire, England : _bGower, _cc1998. |
||
| 300 |
_axii, 169 p. ; _c24 cm. |
||
| 650 | 0 |
_aCustomer services. _923552 |
|
| 700 | 1 |
_aDredge, Frances. _923553 |
|
| 856 | 7 |
_3Table of contents _uhttp://lcweb.loc.gov/catdir/toc/97-77606.html _2http |
|
| 906 |
_a7 _bcbc _corignew _d3 _eopcn _f19 _gy-gencatlg |
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| 942 |
_2lcc _cBK _hHF5415.5 |
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| 999 |
_c40510 _d40510 |
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