| 000 | 00507nam a2200181 4500 | ||
|---|---|---|---|
| 005 | 20130619112945.0 | ||
| 008 | 111112s9999 xx 000 0 und d | ||
| 020 | _a0-273 67353 x | ||
| 050 |
_aHF9987 _b.L66 2003 |
||
| 082 | 0 | 0 | _a658. |
| 100 | 1 | _aLooy, Bart V. | |
| 245 | 1 | 0 |
_aServices management: _cBart V. Looy |
| 250 | _a2 ed. | ||
| 260 |
_acapetown : _bprentice hall _c2003. |
||
| 300 |
_axxvi, 529p.; _c25 cm. |
||
| 650 | 0 | _acustomer service | |
| 942 |
_2lcc _cBK _hHF9987 .L66 2003 |
||
| 999 |
_c40364 _d40364 |
||