000 00459nam a2200169 4500
005 20130515014843.0
008 111112s9999 xx 000 0 und d
020 _a0-02-667508-0
082 0 0 _a642. 6 cus
100 1 _a"pepper, michael r. "
_919266
245 1 0 _acustomer service:
_b/
_c michael.r. pepper
250 _a2 ed.
260 _ausa :
_bmacmillan
_c1993.
300 _a", 64p.;
_c23 cm."
490 0 _afood service skills series
942 _2lcc
_cBK
999 _c29000
_d29000