000 02826cam a22005178i 4500
001 9781315120317
003 FlBoTFG
005 20220509193112.0
006 m o d
007 cr |||||||||||
008 200406s2020 flu ob 001 0 eng
040 _aOCoLC-P
_beng
_erda
_cOCoLC-P
020 _a9781315120317
_q(ebook)
020 _a1315120313
_q(ebook)
020 _z9781498726962
_q(hardback)
020 _a1498726976
_q(electronic bk.)
020 _a9781498726979
_q(electronic bk.)
020 _a9781351646628
_q(electronic bk. : EPUB)
020 _a1351646621
_q(electronic bk. : EPUB)
020 _a9781351637114
_q(electronic bk. : Mobipocket)
020 _a1351637118
_q(electronic bk. : Mobipocket)
035 _a(OCoLC)1150816390
_z(OCoLC)1154507264
035 _a(OCoLC-P)1150816390
050 0 0 _aRA399.A1
072 7 _aBUS
_x053000
_2bisacsh
072 7 _aBUS
_x070080
_2bisacsh
072 7 _aMED
_x002000
_2bisacsh
072 7 _aMBP
_2bicssc
082 0 0 _a610.69/6
_223
100 1 _aGoodwin, Scott,
_eauthor.
245 1 0 _aMeaningful healthcare experience design :
_bimproving care for all generations /
_cScott Goodwin.
264 1 _aBoca Raton :
_bRoutledge,
_c2020.
300 _a1 online resource
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bn
_2rdamedia
338 _aonline resource
_bnc
_2rdacarrier
520 _a"This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout and industrial design thinking. This work focuses on the three values streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful Experience Design (MXD) guides the work of designing these value streams and improving them to promote daily experiences that are meaningful and healing for both patients and healthcare workers"--
_cProvided by publisher.
588 _aOCLC-licensed vendor bibliographic record.
650 0 _aMedical care
_xQuality control.
650 0 _aMeaning (Psychology)
650 0 _aMedical personnel and patient.
650 7 _aBUSINESS & ECONOMICS / Quality Control
_2bisacsh
650 7 _aBUSINESS & ECONOMICS / Industries / Service Industries
_2bisacsh
650 7 _aMEDICAL / Administration
_2bisacsh
856 4 0 _3Taylor & Francis
_uhttps://www.taylorfrancis.com/books/9781315120317
856 4 2 _3OCLC metadata license agreement
_uhttp://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
999 _c129861
_d129861