000 06377cam a2200673Ii 4500
001 9781315101750
003 FlBoTFG
005 20220509192931.0
006 m o d
007 cr cnu|||unuuu
008 181213s2019 enk ob 001 0 eng d
040 _aOCoLC-P
_beng
_erda
_epn
_cOCoLC-P
020 _a9781315101750
_q(electronic bk.)
020 _a1315101750
_q(electronic bk.)
020 _a9781351590006
_q(electronic bk. : EPUB)
020 _a1351590006
_q(electronic bk. : EPUB)
020 _a9781351589994
_q(electronic bk. : Mobipocket)
020 _a1351589997
_q(electronic bk. : Mobipocket)
020 _a9781351590013
_q(electronic bk. : PDF)
020 _a1351590014
_q(electronic bk. : PDF)
020 _z9781138105775
035 _a(OCoLC)1078875098
035 _a(OCoLC-P)1078875098
050 4 _aHV1559.E8
072 7 _aBUS
_x073000
_2bisacsh
072 7 _aBUS
_x043000
_2bisacsh
072 7 _aBUS
_x058000
_2bisacsh
072 7 _aSOC
_x029000
_2bisacsh
072 7 _aSOC
_x025000
_2bisacsh
072 7 _aLAW
_x031000
_2bisacsh
072 7 _aVFJD
_2bicssc
082 0 4 _a381/.1087094
_223
100 1 _aEskyte, Ieva,
_eauthor.
245 1 0 _aDisability and Shopping :
_bCustomers, Markets and the State /
_cIeva Eskytė.
264 1 _aAbingdon, Oxon :
_bRoutledge,
_c2019.
300 _a1 online resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
490 1 _aRoutledge advances in disability studies
505 0 _aCover; Half Title; Series Page; Title Page; Copyright Page; Dedication; Contents; List of figures; Acknowledgements; List of abbreviations; Introduction; Conceptual perspectives; Models of disability; CA theory; Research and data generation strategies; Research strategy and key research questions; Why Lithuania and the United Kingdom?; Policy framework; Mystery shopping; Discussing shopping experience -- interviews with customers; Studying business and civil society's perspectives; Analysing the data; Structure of this book; Bibliography; 1 Disabled people in the market
505 8 _aDisabled people and markets: historical insights and current practiceUseless eaters; Passive service users; From consumers to producers: example of direct payments; A target for new business; Vulnerable consumers; Shopping chain and disabled customers; Customer information; Navigation in retail premises; Interaction in the shop; Accessibility and the private market; Accessibility and user involvement; Accessibility and a common language; UD and retail premises; Concluding comments; Bibliography; 2 Accessibility in the EU markets; Accessibility in the global context; Accessibility and the CRPD
505 8 _aAccessibility in the European single marketDisabled customers; Information provision; Accessibility of retail premises; Accessibility in national markets: Lithuania and the United Kingdom; 'Socially vulnerable' consumers in Lithuania; 'Vulnerable consumers' in the United Kingdom; Accessibility in Lithuania; Accessibility in the United Kingdom; Concluding comments; Bibliography; 3 Communicative action and the EU markets; Market accessibility and a lifeworld; 'System' and 'lifeworld'; EU policies and the lifeworld; Large business, SMEs and the lifeworld
505 8 _aPrivate market, customers and the lifeworldAccess to the discourse and power relations; Communicative action; Bargaining and arguing; Bargaining, arguing and international relations; Communicative rationality and OMC; Concluding comments; Bibliography; 4 The chain of an accessible shopping; Customer information; Information about shops; Information about products; Information about product accessibility; The journey to a shop; Home environment; Public environment; Public and private transport; Navigation in retail premises; Entering the shop; Operating in retail premises; Reaching products
505 8 _aInteraction in the shopInteraction with informal assistants; Interaction with shop assistants; Interaction with 'special' shop assistants; Concluding comments; Bibliography; 5 The lifeworld of accessible markets; Notions of disabled customers and accessibility; International business and civil society's perspectives on disabled customers; National business' perspectives on disabled customers; National civil society's perspectives on disabled customers; International stakeholders' perspectives on accessibility; National stakeholders' perspectives on accessibility; The role of policy discourse
520 _aDisability and Shopping:Customers, Markets and the Stateprovides an examination of the diverse experiences and perspectives of disabled customers, industry and civil society. It discusses how the interaction between the three stakeholders should be shaped at aiming to decrease inequality and marginalisation. Shopping is a part of everyday modern life and yet businesses struggle to adequately meet the needs of 80 million disabled customers in the European Union single market. While there has been extensive research into how individuals engage in customer roles and experience, and how businesses and policies both shape and respond to these, little is known of the same dynamics and practices regarding people with impairments. This book addresses this need by revealing the perspectives, interactions and experiences of disabled customers and their interaction with policy and business. It will be required reading for all scholars and students of disability studies, sociology, marketing and customer relations.
588 _aOCLC-licensed vendor bibliographic record.
650 0 _aPeople with disabilities
_zEuropean Union countries.
650 0 _aPeople with disabilities
_xServices for.
650 0 _aStores, Retail
_xBarrier-free design.
650 0 _aShopping
_zEuropean Union countries.
650 7 _aBUSINESS & ECONOMICS / Commerce.
_2bisacsh
650 7 _aBUSINESS & ECONOMICS / Marketing / General.
_2bisacsh
650 7 _aBUSINESS & ECONOMICS / Sales & Selling / General.
_2bisacsh
650 7 _aSOCIAL SCIENCE / Handicapped
_2bisacsh
650 7 _aSOCIAL SCIENCE / Social Work
_2bisacsh
650 7 _aLAW / Disability
_2bisacsh
856 4 0 _3Taylor & Francis
_uhttps://www.taylorfrancis.com/books/9781315101750
856 4 2 _3OCLC metadata license agreement
_uhttp://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
999 _c126810
_d126810