000			03873nam a2200505Ii 4500
001			9781315099682
003			FlBoTFG
005			20220509192931.0
006			m o d
007			cr
008			190122t20182019fluab ob 001 0 eng d
020			_a9781315099682(e-book : PDF)
035			_a(OCoLC)1061863382
040			_aFlBoTFG _cFlBoTFG _erda
050		4	_aTX911.3 _b.P4
072		7	_aBUS _x081000 _2bisacsh
072		7	_aKNSH _2bicscc
082	0	4	_a647.94068 _223
100	1		_aRiley, Michael, _eauthor.
245	1	0	_aManaging People in the Hospitality Industry / _cby Michael Riley.
250			_aFirst edition.
264		1	_aBoca Raton, FL : _bRoutledge, _c[2018].
264		4	_c©2019.
300			_a1 online resource (218 pages) : _b52 illustrations, text file, PDF.
336			_atext _2rdacontent
337			_acomputer _2rdamedia
338			_aonline resource _2rdacarrier
490	1		_aHospitality Essentials Series
504			_aIncludes bibliographical references and index.
505	0	0	_tPart 1. Management Judgement and decision-making. -- Chapter 1 Management decision-making -- Chapter 2 Personal and organisational knowledge -- Part 2. People at work -- Chapter 3 The importance of a good start -- Chapter 4 Motivation -- Chapter 5 Negative behaviour -- Chapter 6 Groups and teams -- Chapter 7 Communication, job satisfaction and empowerment -- Chapter 8 Understanding attitudes -- Chapter 9 Identity and diversity -- Chapter 10 organisations and authority -- Part 3. The economics of labour in hospitality -- Chapter 11 Economics of labour -- Chapter 12 Hotel and catering labour markets -- Chapter 13 productivity -- Chapter 14 The measurement of labour turnover and stability -- Part 4 Human Resource Management practice -- Chapter 15 Administration; the necessary bureaucracy -- Chapter 16 Pay Management -- Chapter 17 Appraisal -- Chapter 18 Recruitment and Selection -- Chapter 19 Grievance and dispute management -- Part 5. The Wider Perspective -- Chapter 20 Developing Human Resource Management (HRM) strategies -- Chapter 21 Managing in an international environment -- Part 6 Development and Careers -- Chapter 22 Development and Careers -- Bibliography and further reading.
520	3		_aThis is a book about being a successful manager in the complex hospitality industry. Approaching the subject in the context of personal development, it offers future managers essential knowledge and insight into the opportunities, the constraints, the problems and the solutions that face management at any level in the industry. Structured in six parts, this comprehensive volume is not merely concerned with the social and psychological aspects of people management, but also with the economics of labour, including: labour costs, utilisation, labour market behaviour and pay. These aspects are conjoined in the book with the skills of people management to reflect the dynamics of real-life practice. Combining theory and practice, Managing People in the Hospitality Industry offers a concise portrait of the industry at work and is essential reading for the hospitality managers of tomorrow.
530			_aAlso available in print format.
650		7	_adevelopment and careers. _2bisacsh
650		7	_aHotel and catering labour markets. _2bisacsh
650		7	_aHRM for the hospitality industry. _2bisacsh
650		7	_ahuman resource management practice. _2bisacsh
650		7	_alabour market and hospitality. _2bisacsh
650		7	_aPeople management in hospitality. _2bisacsh
650		0	_aHospitality industry _xPersonnel management.
650		0	_aTourism _xPersonnel management.
655		0	_aElectronic books.
710	2		_aTaylor and Francis.
776	0	8	_iPrint version: _z9781138296862
830		0	_aHospitality Essentials Series.
856	4	0	_uhttps://www.taylorfrancis.com/books/9781315099682 _zClick here to view
999			_c126804 _d126804