| 000 | nam a22 7a 4500 | ||
|---|---|---|---|
| 999 |
_c125170 _d125170 |
||
| 008 | 220204b xxu||||| |||| 00| 0 eng d | ||
| 050 |
_aHF4999 _b.F67 2007 |
||
| 100 |
_aFornell, Claes _949716 |
||
| 245 |
_aThe satisfied customer _b/ Winners and losers in the battle for buyer preference |
||
| 260 |
_aNY _bPalgrave Macmillan _cc2007. |
||