000			01994cam a22003494a 4500
999			_c124011 _d124011
001			13898985
003			KEPU
005			20211027103344.0
008			050314s2005 cau 001 0 eng
010			_a 2005007391
020			_a0787980242 (pbk. : alk. paper)
040			_aDLC _cTUK _dDLC
042			_apcc
050	0	0	_aHD42 _b.C56 2005
100	1		_aCloke, Ken, _d1941- _947427
245	1	0	_aResolving conflicts at work : _beight strategies for everyone on the job / _cKenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis.
250			_aRev. ed.
260			_aSan Francisco, CA : _bJossey-Bass, _cc2005.
300			_axxxix, 340 p. ; _c23 cm.
500			_aIncludes index.
505	0		_aUnderstand the culture and context of conflict -- Listen actively, empathetically, and responsively -- Acknowledge and integrate emotions to solve problems -- Search beneath the surface for hidden meaning -- Separate what matters from what's in the way -- Stop rewarding and learn from difficult behaviors -- Solve problems creatively, plan strategically, and, negotiate collaboratively -- explore resistance, mediate, and design systems for prevention and resolution.
650		0	_aConflict management. _96652
650		0	_aInterpersonal relations. _99418
650		0	_aPersonnel management _xPsychological aspects. _947428
650		0	_aPsychology, Industrial. _947429
700	1		_aGoldsmith, Joan. _947430
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip059/2005007391.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0622/2005007391-b.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0622/2005007391-d.html
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK