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| 005 | 20210118094930.0 | ||
| 008 | 080303s2008 nyua 001 0 eng | ||
| 010 | _a 2008008103 | ||
| 020 | _a9780814410554 | ||
| 020 | _a0814410553 | ||
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_aHF5415.5 _b.G353 2008 |
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_a658.8/12 _222 |
| 100 | 1 |
_aGallagher, Richard S. _945007 |
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| 245 | 1 | 0 |
_aWhat to say to a porcupine : _b20 humorous tales that get to the heart of great customer service / _cRichard S. Gallagher. |
| 260 |
_aNew York : _bAmerican Management Association, _cc2008. |
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| 300 |
_axiv, 111 p. : _bill. ; _c20 cm. |
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| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services _vHumor. _945008 |
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| 650 | 0 |
_aCustomer services _xManagement _vHumor. _945009 |
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| 650 | 0 |
_aCustomer relations _vHumor. _945010 |
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| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0812/2008008103.html |
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_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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