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| 005 | 20201012113826.0 | ||
| 008 | 981028s1999 njua b 001 0 eng | ||
| 010 | _a 98049946 | ||
| 020 | _a013676875X | ||
| 035 | _a(DLC) 98049946 | ||
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_aHD9981.5 _b.L68 1999 |
| 100 | 1 |
_aLovelock, Christopher H. _944715 |
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| 245 | 1 | 0 |
_aPrinciples of service marketing and management / _cChristopher Lovelock, Lauren Wright. |
| 260 |
_aUpper Saddle River, N.J. : _bPrentice Hall, _c1999. |
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| 300 |
_axvii, 414 p. : _bill. (some col.) ; _c29 cm. |
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| 504 | _aIncludes bibliographical references (p. 388-396) and index. | ||
| 650 | 0 |
_aService industries _zUnited States _xMarketing. _944716 |
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| 650 | 0 |
_aService industries _zUnited States _xManagement. _944717 |
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| 700 | 1 |
_aWright, Lauren. _944718 |
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