000			02086cam a2200349 a 4500
999			_c119849 _d119849
001			15181056
003			KEPU
005			20191119123855.0
008			080214s2008 nyua b 001 0 eng
010			_a 2008007056
020			_a0071548335 (alk. paper)
020			_a9780071548335 (alk. paper)
035			_a(OCoLC)192109821 _z(OCoLC)184828462
035			_a(OCoLC)ocn192109821
040			_aDLC _cDLC _dBAKER _dBTCTA _dYDXCP _dC#P _dBWX _dCDX _dHNW _dDLC
050	0	0	_aHD57.7 _b.M52 2008
082	0	0	_222
100	1		_aMichelli, Joseph A., _d1960- _941475
245	1	4	_aThe new gold standard : _b5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / _cJoseph A. Michelli.
260			_aNew York : _bMcGraw-Hill, _cc2008.
300			_axvi, 284 p. : _bill. (some col.) ; _c23 cm.
504			_aIncludes bibliographical references (p. 265-271) and index.
505	0		_aThe Ritz-Carlton experience -- Principle 1 : define and refine. Set the foundation : communicating core identity and culture ; Be relevant -- Principle 2 : empower through trust. Select--don't hire ; It's a matter of trust -- Principle 3 : it's not about you. Build a business focused on others ; Support frontline empathy -- Principle 4 : deliver wow! Wow : the ultimate guest experience ; Turn wow into action -- Principle 5 : leave a lasting footprint. Aspire, achieve, teach ; Sustainability and stewardship -- Conclusion : a lasting impression.
610	2	0	_aRitz-Carlton Hotels (Firm) _xManagement _vCase studies. _941476
650		0	_aLeadership. _93884
650		0	_aTotal quality management. _920391
650		0	_aCorporate culture. _937225
650		0	_aCustomer services. _923552
650		0	_aSuccess in business. _924230
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0811/2008007056.html
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK _hHD57.7 _i.M52 2008