| 000 | nam a22 7a 4500 | ||
|---|---|---|---|
| 999 |
_c116181 _d116181 |
||
| 008 | 190816b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0789007266 | ||
| 050 | _aTX911.3 .K36 2001 | ||
| 100 |
_aEDITORS : KANDAMPULLY JAY, MOK CONNIE,BEVERLEY SPARKS _d2001 _936028 |
||
| 245 |
_aSERVICE QUALITY MANAGEMENT _bIN HOSPITALITY, TOURISM, AND LEISURE _c2001 _hBOOK |
||
| 260 |
_aBINGHAMTON _bROUTLEDGE TAYLOR & FRANCIS GROUP _c2001 |
||
| 300 |
_aXVII; 339P _c21CM |
||
| 942 |
_2lcc _cBK |
||