000 04500nam a22004815i 4500
001 978-3-642-01982-1
003 DE-He213
005 20140220084523.0
007 cr nn 008mamaa
008 100922s2010 gw | s |||| 0|eng d
020 _a9783642019821
_9978-3-642-01982-1
024 7 _a10.1007/978-3-642-01982-1
_2doi
050 4 _aHF54.5-54.56
072 7 _aKJQ
_2bicssc
072 7 _aUF
_2bicssc
072 7 _aBUS083000
_2bisacsh
072 7 _aCOM039000
_2bisacsh
082 0 4 _a650
_223
100 1 _avom Brocke, Jan.
_eeditor.
245 1 0 _aHandbook on Business Process Management 2
_h[electronic resource] :
_bStrategic Alignment, Governance, People and Culture /
_cedited by Jan vom Brocke, Michael Rosemann.
264 1 _aBerlin, Heidelberg :
_bSpringer Berlin Heidelberg :
_bImprint: Springer,
_c2010.
300 _aXX, 616 p.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aInternational Handbooks on Information Systems
505 0 _aStrategic Alignment -- Delivering Business Strategy Through Process Management -- Management of Process Excellence -- Process Capital as Strategic Success Factor: The Lufthansa Example -- Process Classification Frameworks -- Taxonomy of Business Process Management Approaches -- Process Performance Management -- Business Process Analytics -- Managing Regulatory Compliance in Business Processes -- Prioritizing Process Improvement: An Example from the Australian Financial Services Sector -- Governance -- Business Process Governance -- Business Process Management Governance -- The Process of Business Process Management -- The Service Portfolio of a BPM Center of Excellence -- BPM Center of Excellence: The Case of a Brazilian Company -- Business Process Standardization -- BPO through the BPM Lens: A Case Study -- Toward a Global Process Management System: The ThyssenKrupp Presta Case -- Business Process Maturity in Public Administrations -- People and Culture -- Expertise in Business Process Management -- Business Process Management Curriculum -- Dealing with Human-Driven Processes -- Knowledge Engineering in Business Process Management -- Cultural Change in Process Management -- Managing Creativity-intensive Processes: Learning from Film and Visual Effects Production -- Global Processes and Data: The Culture Journey at Hilti Corporation -- An Organizational Approach to BPM: The Experience of an Australian Transport Provider.
520 _aBusiness Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world's leading BPM thought leaders. This second volume focuses on the managerial and organizational challenges of Business Process Management such as strategic and cultural alignment, governance and the education of BPM stakeholders. As such, this book provides concepts and methodologies for the integration of BPM. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM. "The practice of Business Process Management has progressed significantly since Michael Hammer and I wrote the Reengineering book. This Handbook presents the most complete description of the competencies required for BPM and exhaustively describes what we have learned about process management in the last 20 years." Jim Champy
650 0 _aEconomics.
650 0 _aManagement information systems.
650 1 4 _aEconomics/Management Science.
650 2 4 _aBusiness Information Systems.
650 2 4 _aInformation Systems Applications (incl. Internet).
700 1 _aRosemann, Michael.
_eeditor.
710 2 _aSpringerLink (Online service)
773 0 _tSpringer eBooks
776 0 8 _iPrinted edition:
_z9783642019814
830 0 _aInternational Handbooks on Information Systems
856 4 0 _uhttp://dx.doi.org/10.1007/978-3-642-01982-1
912 _aZDB-2-SBE
999 _c111382
_d111382