000			02063nam a22004095i 4500
001			978-3-8349-6936-1
003			DE-He213
005			20140220083333.0
007			cr nn 008mamaa
008			110929s2012 gw | s |||| 0|eng d
020			_a9783834969361 _9978-3-8349-6936-1
024	7		_a10.1007/978-3-8349-6936-1 _2doi
050		4	_aHF5410-5417.5
072		7	_aKJS _2bicssc
072		7	_aKJSM _2bicssc
072		7	_aBUS043000 _2bisacsh
082	0	4	_a658.8 _223
100	1		_aPaluch, Stefanie. _eauthor.
245	1	0	_aRemote Service Technology Perception and its Impact on Customer-Provider Relationships _h[electronic resource] : _bAn Empirical Exploratory Study in a B-to-B-setting / _cby Stefanie Paluch.
264		1	_aWiesbaden : _bGabler Verlag, _c2012.
300			_aXVIII, 419p. 54 illus. _bonline resource.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_atext file _bPDF _2rda
520			_aRemote services represent a young, but already important and fast growing form of technology-mediated services,. Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers’ holistic remote service experience and derives theoretical propositions that reflect main influence factors. Based on the empirical data, she generates managerial implications for remote service providers on how to increase the technology adoption and reinforce the relationships with their customers in high-technology environments.
650		0	_aEconomics.
650		0	_aMarketing.
650	1	4	_aEconomics/Management Science.
650	2	4	_aMarketing.
710	2		_aSpringerLink (Online service)
773	0		_tSpringer eBooks
776	0	8	_iPrinted edition: _z9783834931009
856	4	0	_uhttp://dx.doi.org/10.1007/978-3-8349-6936-1
912			_aZDB-2-SBE
999			_c104010 _d104010