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1. Service Chain Management [electronic resource] : Technology Innovation for the Service Business / by Raphael Dorne ; edited by Christos Voudouris, David Lesaint, Gilbert Owusu.

by Dorne, Raphael | Voudouris, Christos | Lesaint, David | Owusu, Gilbert | SpringerLink (Online service).

Source: Springer eBooksMaterial type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Berlin, Heidelberg : Springer Berlin Heidelberg, 2008Online access: Click here to access online Availability: No items available
2. Transforming Field and Service Operations [electronic resource] : Methodologies for Successful Technology-Driven Business Transformation / edited by Gilbert Owusu, Paul O’Brien, John McCall, Neil F. Doherty.

by Owusu, Gilbert [editor.] | O’Brien, Paul [editor.] | McCall, John [editor.] | Doherty, Neil F [editor.] | SpringerLink (Online service).

Source: Springer eBooksMaterial type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2013Online access: Click here to access online Availability: No items available

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