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1. Service Management [electronic resource] : The New Paradigm in Retailing / edited by Jay Kandampully.

by Kandampully, Jay [editor.] | SpringerLink (Online service).

Source: Springer eBooksMaterial type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: New York, NY : Springer New York, 2012Online access: Click here to access online Availability: No items available
2. SERVICE QUALITY MANAGEMENT IN HOSPITALITY, TOURISM, AND LEISURE 2001 BOOK

by EDITORS : KANDAMPULLY JAY, MOK CONNIE,BEVERLEY SPARKS, 2001.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: BINGHAMTON ROUTLEDGE TAYLOR & FRANCIS GROUP 2001Availability: Items available for loan: [Call number: TX911.3 .K36 2001] (1).

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