E-Service Intelligence Methodologies, Technologies and Applications - Lu, Jie.; Zhang, Guangquan; Ruan, Da.; SpringerLink (Online service) (Berlin, Heidelberg : Springer Berlin Heidelberg, 2007)
Keywords: Engineering; Information systems; Artificial intelligence; Engineering mathematics; Management information systems; Engineering; Appl.Mathematics/Computational Methods of Engineering; Information Systems Applications (incl.Internet).; Artificial Intelligence (incl. Robotics).; e-Commerce/e-business.; Business Information Systems