Seeking meaning : a process approach to library and information services - Kuhlthau, Carol Collier, 1937- (Westport, Conn. : Libraries Unlimited, 2004)
Includes bibliographical references (p. 211-219) and indexes.
Keywords: Reference services (Libraries); Reference services (Libraries) -- United States -- Case studies; Library research; Library research -- United States -- Case studies; Information retrieval; Searching behavior