Excellence in managing worldwide customer relationships - Cook, Thomas A., 1953 (Boca Raton : Taylor & Francis Group, 2017)
chapter 1. The challenges of business development in international business -- chapter 2. Establishing a robust and aggressive export sales strategy -- chapter 3. E-commerce -- chapter 4. Cargo loss control -- chapter 5. Regulatory and trade compliance concerns in international trade -- chapter 6. Utilizing service providers and other useful third parties to enhance your customer service capabilities -- chapter 7. Negotiating skill sets in global trade -- chapter 8. Best practices in sales, business development, and customer service.
Keywords: Customer services -- Management; Customer relations; Electronic commerce -- Management; Consumer satisfaction