Routines for results : a quick-reference guidebook of end-to-end solutions to solidify your small business - Hook, Chris; Bagg, James; Burge, Ryan C. (Boca Raton, FL : CRC Press, 2018)
chapter 1 Is This Success? How to Know if You$1 (Bve Reached Your Ceiling -- chapter 2 What Are We Doing? How to Build Your Organizational Profile -- chapter 3 What Am I Doing? A Thoughtful Look at Leadership -- chapter 4 How Do I Know What I Am Supposed to Do? -- chapter 5 What Do My Customers Really Want? -- chapter 6 What About My Employees? -- chapter 7 How Do I Turn This Business into a Well-Oiled Machine? -- chapter 8 How Do I Measure Improvement? -- chapter 9 How Do I Keep Improving?.s
Keywords: Benchmarking (Management); Performance; Small business -- Management; Total quality management