Communication skills in pharmacy practice : a practical guide for students and practitioners - Beardsley, Robert S.; Kimberlin, Carole L.; Tindall, William N. (Philadelphia : Wolters Kluwer/Lippincott Williams & Wilkins, 2007)
Patient-centered communication in pharmacy practice -- Principles and elements of interpersonal communication -- Nonverbal communication -- Barriers to communication -- Listening and empathic responding -- Assertiveness -- Interviewing and assessment -- Helping patients manage therapeutic regimens -- Medication safety and communication skills -- Strategies to meet specific needs -- Communicating with children about medicines -- Communication skills and interprofessional collaboration -- Electronic communication in health care -- Ethical behavior when communicating with patients.
Includes bibliographical references and index.
Keywords: Communication in pharmacy; Pharmacist and patient; Communication; Pharmacists; Professional-Patient Relations