Communication in nursing / Julia Balzer Riley. - Balzer-Riley, Julia W. (St. Louis, Missouri : Elsevier, 2012)
Responsible, assertive, caring communication in nursing -- The client-nurse relationship : a helping relationship -- Solving problems together -- Understanding each other : communication and culture -- Working together in groups -- The changing world of electronic communication -- Warmth -- Respect -- Genuineness -- Empathy -- Self-disclosure -- Specificity -- Asking questions -- Expressing opinions -- Humor -- Spirituality -- Requesting support -- Overcoming evaluation anxiety -- Feedback -- Relaxation -- Imagery -- Positive self-talk --Confrontation -- Refusing unreasonable requests -- Communicating assertively and responsibly with distressed clients and colleagues -- Communicating assertively and responsibly with aggressive clients and colleagues -- Communicating assertively and responsibly with unpopular clients -- Managing team conflict assertively and responsibly -- Communicating at the end of life -- Continuing the commitment.
Includes bibliographical references and index.
Keywords: Nurse and patient; Interpersonal communication; Nurse-Patient Relations -- Nurses' Instruction; Communication -- Nurses' Instruction; Interpersonal Relations -- Nurses' Instruction