Communicating effectively - Hybels, Saundra; Weaver, Richard L., 1941- (New York : McGraw-Hill, 2001)
Basic principles of communication -- The communication process -- Self, perception, and communication -- Intercultural communication -- Listening -- Verbal communication -- Nonverbal communication -- Interpersonal communication -- Interpersonal relationships -- Evaluating and improving relationships -- Communicating professionally and employment interviews -- Communicating in groups -- Small-group participation -- Group leadership and conflict management -- Communicating in public -- Getting started and finding speech material -- Organizing and outlining the speech -- Delivering the speech -- The informative speech -- The persuasive speech -- Online unit: computer-mediated communication.
Keywords: Oral communication