Monitoring, measuring, and managing customer service / Gary S. Goodman.
By: Goodman, Gary S
.
Material type: 
BookPublisher: San Francisco : Jossey-Bass, 2000Edition: 1st ed.Description: xiii, 166 p. ; 25 cm.ISBN: 0787951390 (alk. paper).Subject(s): Customer services -- Quality control -- Handbooks, manuals, etc | Customer services -- Evaluation -- Handbooks, manuals, etc | Customer services -- Management -- Handbooks, manuals, etcDDC classification: 658.8/12 Online resources: Contributor biographical information | Publisher description | Table of contents
| Item type | Current location | Collection | Call number | Status | Notes | Date due | Item holds |
|---|---|---|---|---|---|---|---|
General Circulation Books
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General Stacks | Non-fiction | HF5415.5 .G67 2000 (Browse shelf) | Available | JO-OLD LIB |
Total holds: 0
Browsing Technical University of Kenya Library Shelves , Shelving location: General Stacks , Collection code: Non-fiction Close shelf browser
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| HF5415.2.T84 1973 survey research : a decisional approach: | HF5415.32.H69 2004 Consumer behavior / | HF5415.32.R64 1978 Business analysis for marketing managers: | HF5415.5 .G67 2000 Monitoring, measuring, and managing customer service / | HF5415.5.h2897 2006 Customer service : | HF5415 .5 .K56 2003 Customer relationship management: | HF5417 .B76 1964 Product analysis pricing; |
Includes index.
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