Customer relationship management: perspectives from the marketplace/ Simon Knox, Stan maklan, Adrian Payne, Joe Peppard, Lynette Ryals.
By: Knox Simon
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Material type: 
BookPublisher: Oxford : Butterworths 2003Description: xvi, 302p.; 24 cm.ISBN: 0-7506-5677-8; hard cover.Subject(s): customer relationship -- marketing
| Item type | Current location | Collection | Call number | Status | Notes | Date due | Item holds |
|---|---|---|---|---|---|---|---|
General Circulation Books
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General Stacks | Non-fiction | HF5415 .5 .K56 2003 (Browse shelf) | Available | P.K |
Total holds: 0
Browsing Technical University of Kenya Library Shelves , Shelving location: General Stacks , Collection code: Non-fiction Close shelf browser
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| HF5415.32.R64 1978 Business analysis for marketing managers: | HF5415.5 .G67 2000 Monitoring, measuring, and managing customer service / | HF5415.5.h2897 2006 Customer service : | HF5415 .5 .K56 2003 Customer relationship management: | HF5417 .B76 1964 Product analysis pricing; | HF5429.B716 1990 Basic retailing / | HF5429.B716 1990 Basic retailing / |
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