Excellence in managing worldwide customer relationships / Thomas A. Cook.
By: Cook, Thomas A [author.].
Material type:
BookSeries: Global warrior series: 5.Publisher: Boca Raton : Taylor & Francis Group, [2017]Copyright date: ©2017Description: 1 online resource.Content type: text Media type: computer Carrier type: online resourceISBN: 9781315373553; 9781315337036; 9781482226201.Subject(s): Customer services -- Management | Customer relations | Electronic commerce -- Management | Consumer satisfactionDDC classification: 658.812 Online resources: Click here to view.
Contents:
chapter 1. The challenges of business development in international business -- chapter 2. Establishing a robust and aggressive export sales strategy -- chapter 3. E-commerce -- chapter 4. Cargo loss control -- chapter 5. Regulatory and trade compliance concerns in international trade -- chapter 6. Utilizing service providers and other useful third parties to enhance your customer service capabilities -- chapter 7. Negotiating skill sets in global trade -- chapter 8. Best practices in sales, business development, and customer service.
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chapter 1. The challenges of business development in international business -- chapter 2. Establishing a robust and aggressive export sales strategy -- chapter 3. E-commerce -- chapter 4. Cargo loss control -- chapter 5. Regulatory and trade compliance concerns in international trade -- chapter 6. Utilizing service providers and other useful third parties to enhance your customer service capabilities -- chapter 7. Negotiating skill sets in global trade -- chapter 8. Best practices in sales, business development, and customer service.
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