| 000 -LEADER |
|---|
| fixed length control field |
nam a22 7a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
190816b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0789007266 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
TX911.3 .K36 2001 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
EDITORS : KANDAMPULLY JAY, MOK CONNIE,BEVERLEY SPARKS |
| Dates associated with a name |
2001 |
| 9 (RLIN) |
36028 |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
SERVICE QUALITY MANAGEMENT |
| Remainder of title |
IN HOSPITALITY, TOURISM, AND LEISURE |
| Statement of responsibility, etc |
2001 |
| Medium |
BOOK |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
BINGHAMTON |
| Name of publisher, distributor, etc |
ROUTLEDGE TAYLOR & FRANCIS GROUP |
| Date of publication, distribution, etc |
2001 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
XVII; 339P |
| Dimensions |
21CM |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Item type |
General Circulation Books |
