Kouzes, James M.,

Encouraging the heart : workbook James M. Kouzes, Barry Z. Posner. - USA Jossey Bass c2006 - iii, 111 p. ; 21 cm. - The Jossey-Bass business & management series .

Includes bibliographical references (p. 177-186) and index.

The heart of leadership -- The seven essentials of encouraging -- The encouragement index -- The first essential : set clear standards -- The second essential : expect the best -- The third essential : pay attention -- The fourth essential : personalize recognition -- The fifth essential : tell the story -- The sixth essential : celebrate together -- The seventh essential : set the example -- Finding your voice.

078798307-1

2002152873


Leadership.
Executive ability.
Interpersonal relations.
Incentives in industry.
Performance awards.
Employee motivation.

HD57.7 / .K68 2006

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